A Quality Management System (QMS) is an aggregation of standard business processes focused on fulfilling customer needs and gaining user satisfaction. It offers bespoke procedures moulding according to an organisation’s requirements. It allows companies to find, measure, improve and control core business processes that eventually improve business performance.
Customer satisfaction is crucial in improving an organisation’s areas that need attention, and it is one of the building blocks of QMS. Updated documentation of processes can help understand changes to be applied to achieve customer satisfaction. It can further reduce customer grievances, increase returning customers, and save your money and time.
A (QMS) efficiently and effectively manages business processes and facilitates continual improvement in the provision of products and services. Businesses working towards common objectives will ensure they are focused and streamlined to a common goal.
While certain people refer to QMS as a group of documents, specifically, it is an entire system, and the records describe it exactly.