The benefits of ISO 9001 certification are the USP of Australian businesses. It is an indication of the value in the market, and that an enterprise has implemented a robust quality management system to improve its goods and services.
A satisfied returning customer is the key benefit of ISO 9001.
In this blog, we have defined ISO 9001 standard and its in-use version – ISO 9001: 2015, while explaining in detail the top benefits of ISO 9001 certification for Australian businesses. Read through the blog to know more.
ISO 9001 Standard
ISO 9001 is a quality management system (QMS) that has been increasingly adopted by Australian businesses in recent years. ISO 9001 aims to provide a practical and workable Quality Management System for improving and monitoring all areas of your business.
Australian and global businesses use this standard as a fundamental guide to improve their company’s quality management systems and enhance performance and the quality of service provided.
Achieving the ISO 9001 standard is not about establishing a set of procedures that are complicated and difficult to manage, but to provide a workable management system that is suitable for your organisation. With the right support and the knowledge of your staff, you will end up with a QMS system that will improve all areas of your organisation.
Implementing an effective and robust ISO 9001 Quality Management System (QMS) will help you to focus on the important areas of your business and improve efficiency. The management processes that are established throughout your business will provide a sound foundation, leading to increased productivity and profit. This, in turn, will improve your customer acquisition and retention.
ISO 9001: 2015 Certification
ISO 9001: 2015 is the in-use version of the ISO 9001 standard used for implementing robust quality management systems in Australia and the world. It provides the standard requirements essential for achieving robust QMS.
The ISO 9001:2015 implemented QMS guides businesses:
- In creating and offering quality services and products meeting customer needs consistently.
- In improving customer satisfaction through a continual implementation process.
- In ensuring that the company conforms to all applicable statutory and regulatory requirements
Benefits of ISO 9001 Certification for Businesses
Below given are the top Benefits of ISO 9001 certification for businesses in Australia.
1) Increase in Efficiency
ISO 9001 guides businesses in implementing procedures and processes that focus on quality. This helps in increasing the efficiency of the organisation on all levels, including processes, providing training and improving employee working methods, and services offered.
2) Improved Customer Satisfaction
Increased efficiency in services further enhances customer satisfaction. We advise companies to have a feedback system. It will help you understand your customers’ needs, find areas that require improvement and reduce wasted resources. It will increase customer loyalty and trust in the goods and the professional services provided.
3) Revenue Improvement
Quality goods further contribute to revenue improvement as the customer base increases. This further opens doors for new contracts and tenders as businesses can identify cost-saving opportunities. Further through process optimisation, an organisation can choose to optimise time management and reduce product non-conformances which result in revenue improvement or cost savings.
4) Employee Morale Boost & Internal Management
An ISO 9001 implemented QMS boosts employee morale as they are motivated to work together to enhance services. This improves internal management, reduces errors, and enhances productivity.
5) Global Recognition
ISO 9001 certification gives businesses international recognition as the QMS standard, and its certification is recognised in 188 countries approximately. The standard also opens the door for international trade. It is a UKAS accredited standard.
6) Improved Decision Making
ISO 9001 implementation guides businesses in making improved decisions that will benefit the company in the long run. Enterprises can make factual decisions.
7) Improved Supplier Relationships
ISO certification increases suppliers’ confidence in a business, thus improving supplier relationships.
8) Improved Record Keeping
ISO 9001 ensures an organisation documents its process from the very beginning to the end. This documentation of process information can help in addressing customer complaints and overcoming them by locating drawbacks at the accurate process stage.
9) Continual improvement
Implementation of trend analysis and non-conformity reporting can help businesses improve areas that will help to stay ahead in the competition.
10) New Customers
Another benefit of ISO 9001 certification is that it will create a competitive edge instrumental in attracting new customers.
11) Small and Big Enterprises
ISO 9001 certification can guarantee benefits for small as well as big enterprises irrespective of their industry. It will help small businesses to organise their resources while it will simplify the complex procedures large companies have.
Benefits of ISO 9001 for Customers
1. Enhanced Service Quality
ISO 9001 helps businesses to offer enhanced service quality to their customers, with the additional benefit of timely delivery.
2. Reduction in the returning of services
Another benefit is the reduction in the return of services by the customers as any issues are identified and overcome before coming to the consumers’ knowledge.
3. Service assurance
ISO 9001 certification is a sign of service assurance that guarantees an organisation is offering qualitative, reliable, consistent services.
4. Improved Customer Experience
ISO 9001 certification helps enterprises in improving customer relationships that further create an enhanced customer experience. This will increase the number of returning customers who will be satisfied with a company’s services and will want to continue using them in the future.
Benefits of ISO 9001:2015 Certification
The revised in-use ISO 9001:2015 standard has the following benefits apart from the above ISO 9001 standard benefits:
1) Stronger Customer Focus
ISO 9001: 2015 outlines a stronger customer focus. It guides companies in implementing continual improvement policies to offer customers high-quality services and products.
2) Continuous Improvement
The continuous improvement process ensures that your organisation becomes efficient, reduces mistakes, and practices the maintenance of a high standard of service delivery.
3) Saves Money
ISO 9001: 2015 reduces costs incurred, thus saving your money, which will help your business to comply with many regulatory mandates. It is also beneficial to your brand as your customers will always get the desired services and products. It will thus help in improving the overall financial health of the company.
4) Improved Operational Efficiency
Improved operational efficiency can enhance employee job satisfaction.
What should one do on finding evidence of non-compliance or problem areas in their company’s QMS?
If you find evidence of non-compliance or problem areas in your company’s QMS, you should report this to your supervisor.
How can one ensure that their business is registered and certified under ISO 9001:2015?
Anitech Consulting firm can help in ensuring that your business is registered and certified with ISO 9001: 2015 Certification. Our QMS consultants are experienced professionals who will provide you with qualitative services and guidance. They will help in the verification and validation of methods and processes and if your QMS meets all the necessary requirements. They will perform regular audits to check for a missing requirement, obligation, or resource.
So, what are you waiting for? Get certified and reap the benefits of implementing a quality management system that’s proven to be successful worldwide!
You can call us on 1300 802 163 or e-mail at – info@anitechgroup.com or enquire here. We will be happy to assist.
For top happening on the QMS front, stay tuned to the Anitech website.
